WebHawk® – India does not sell to governments or Internet Service Providers (ISPs) that are engaged in government-imposed censorship. Government-mandated censorship projects will not be engaged by us. If we do win business and later discovers that it is being used by the government, or by ISPs based on government rule, to engage in censorship of the Web and Web content, we will remove our technology and capabilities from the project.
WebHawk® – India does, however, allow its products and technology to be used in “global filtering” projects where the government mandated policy (1) prohibits minors from accessing pornography and/or (2) prohibits child pornography. With the above guidelines in place, an example of an acceptable use would be government-mandated blocking of pornography to minors by the ISP. If the government requires ISPs to block adult content from all users, but permits an adult user to gain access to that content after providing proof of age, this would be in compliance with our stated policy. WebHawk® – India, however, does not engage in any arrangements with foreign governments (or government-imposed arrangements) that could be viewed as oppressive of rights.
Review Policy for Alleged Improper Use of WebHawk®India Products
While we strives to permit our customers to configure their web, data and messaging use policies in whatever manner they desire, we reserves the right to investigate unauthorized or improper use of our products. In the event that product use is determined to be contrary to our product terms and conditions and/or our corporate policies, appropriate measures will be taken.
When we receive a complaint or other information pertaining to alleged improper use of our products, we seek to initially identify (1) the customer who has allegedly used our products improperly, (2) the specific product involved, and (3) the alleged improper use. The matter is referred to our Legal Department, who then investigates the possible inappropriate use, contacting relevant members of the our team, our channel partners, and ultimately, our customer.
We gather information to determine whether or not the claim of alleged improper use is reasonably credible. This can often be difficult because we do not have visibility into the web, data and messaging enforcement policies implemented by our customers. Once we reasonably believe that a violation may have occurred, we contact the customer. Typically, we explain to the customer what they must do to come into compliance, with the hope that they will make the appropriate changes. Dialogue with the relevant customer usually resolves the issue.
However, if inappropriate use is determined to have occurred, and open discussion does not resolve the issue, we will take any one or more of the following action which may include but is not limited to the following:
- Verbal or written warnings.
- Bill the customer for any charges related to the improper use.
- Notify the customer that their product subscription will be suspended or terminated if the customer cannot (a) provide proof of compliance with our terms, conditions and policies, or (b) commit to comply with our terms, conditions and policies.
- If the customer does not provide (a) or (b) above within a reasonable time following notice of suspension or termination from WebHawk® – India, suspend or terminate the customer’s product subscription.
- Initiate legal action.